Contact Us

We're always happy to help! Whether you have a question about our products, need assistance with an online order, or would like to get in touch with our Melbourne team, please use the appropriate contact method below.

📧 Online Order Enquiries – Email Only

Email: sales@barbersupplier.com.au

For all enquiries relating to online orders, please contact our customer support team via email or use the contact form below.

This includes:

• Order status and tracking updates

• Delivery delays or missing parcels

• Missing, incorrect or damaged items

• Returns, refunds and faulty products

• Order cancellations or amendments

IMPORTANT: Online order enquiries are handled exclusively via email. Please do not call our phone numbers regarding online orders.

To help us assist you as quickly as possible, please include your order number and a brief description of your enquiry. For damaged or faulty products, please also attach clear photographs where possible.

We aim to respond to emails within 1–3 business days.

📞 Phone Enquiries – General & In-Store Support

Phone: +61 411 210 250

Our phone line is available for general enquiries, product information, in-store purchases and other non-online-order matters.

Please note: Our phone team does not handle online order enquiries, delivery updates, refunds or order-related complaints. For these matters, please email sales@barbersupplier.com.au.

🕘 Business Hours

Location: Melbourne, Victoria, Australia

Office Hours: 9:00 AM – 7:00 PM

If you haven't received a response to your email, please check your spam or junk folder before contacting us again.

🚚 Delivery & Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear on the courier's website.

If your parcel is delayed or you have concerns about your delivery, please contact us by email with your order number.

🔄 Order Changes & Cancellations

If you need to make changes to your order, please email us as soon as possible.

While we cannot guarantee changes once an order has been placed, our team will do its best to assist before dispatch.

Once an order has been shipped, delivery address changes may need to be requested directly through the courier.

📦 Damaged, Incorrect or Faulty Products

If you receive a damaged, incorrect or faulty product, please email sales@barbersupplier.com.au with:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, where relevant

Our customer support team will review your enquiry and assist you in accordance with our returns policy and applicable Australian Consumer Law.

💬 We're Here to Help

At Barber Supplier, we value every customer and appreciate your patience and understanding.

For the fastest and most efficient assistance with online orders, please contact us via email rather than by phone.

Thank you for choosing Barber Supplier!